Last updated: August 30, 2026

1. Overview

This Refund Policy explains the circumstances under which SmartImage subscription payments may be eligible for a refund. By purchasing a subscription, you agree to the terms outlined below.

2. Eligibility for Refunds

• Requests made within 7 days of the initial purchase, where the premium features were not substantially used
• Duplicate or accidental charges caused by a billing or technical error
• Subscriptions charged after a cancellation request was already submitted

3. Subscription Cancellations

You may cancel your subscription at any time from your account settings or by contacting our support team. Cancelling stops future billing but does not automatically refund the current billing cycle unless it falls within the eligibility window above.

4. Non-Refundable Items

The following are generally not eligible for a refund:

• Custom design requests that have already been delivered
• Subscriptions used substantially beyond the 7-day eligibility window
• Add-on credits or one-time template packs that have already been downloaded

5. How to Request a Refund

To request a refund, email us at info@smartdigitalway.com with your registered mobile number, payment reference and reason for the request. Our team will review your request and respond within 3 business days.

6. Processing Time

Approved refunds are processed back to the original payment method within 7–10 business days, depending on your bank or payment provider's processing timelines.

7. Contact Us

Questions about a charge or refund? Reach out to us at info@smartdigitalway.com or call +91 89287 32512 between 10:00 AM – 07:00 PM.